Privacy Policy

I Ginepri Country House

Last updated: 28 August 2026

At I Ginepri Country House, we are committed to protecting your privacy and handling your personal data in a transparent, secure and responsible manner. This Privacy Policy explains what personal information we collect, why we collect it, how we use it and what rights you have under the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Italian data protection law.

1. Data Controller

The Data Controller is:

I Ginepri Country House S.r.l.
Via Guerrazzi 10
40125 Bologna (BO)
Italy
Email: info@iginepricountryhouse.com

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

·        identification and contact details, such as name, surname, postal address, email address and telephone number;

·        information included in enquiries or messages you send to us;

·        booking and stay information, including arrival and departure dates, number of guests and booking details;

·        identification document details and guest information required to comply with public-security and accommodation reporting obligations;

·        tax and invoicing information, including tax code and other information required to issue invoices and comply with accounting and tax obligations;

·        information required for official tourism and statistical reporting;

·        information necessary to manage the rental agreement, the stay, payments, deposits, damage claims, requests or disputes;

·        where you choose to subscribe, your email address and evidence of your newsletter/marketing preference;

·        technical information generated when you use our website, such as information collected through cookies and similar technologies, as described in our Cookie Policy.

Where a booking is made through a third-party platform or online travel agency (OTA), we may receive certain booking information from that platform and may request additional information directly from you where it is necessary to manage your stay or comply with legal obligations.

3. How We Use Your Information

We may use your personal information to:

·        respond to enquiries and provide information about availability, the property and our services;

·        take steps at your request before entering into a booking or rental agreement;

·        manage reservations, rental agreements, guest communications, check-in, the stay and related services;

·        issue invoices and comply with accounting, tax and administrative obligations;

·        comply with public-security guest reporting and other obligations imposed by competent authorities;

·        comply with official tourism and statistical reporting requirements, including applicable ISTAT-related obligations;

·        manage payments, deposits, damage claims, complaints, requests and disputes where applicable;

·        protect our legal rights and comply with applicable laws and lawful requests from public authorities;

·        operate, secure and improve our website and services;

·        send occasional newsletters, news, updates and special offers where you have given your explicit consent.

4. Legal Basis for Processing

We process personal data only where we have an appropriate legal basis. Depending on the circumstances, this may include:

·        pre-contractual steps taken at your request, for example when you enquire about availability or a possible stay;

·        performance of a contract, including managing a confirmed booking, rental agreement and stay;

·        compliance with legal obligations, including tax, invoicing, accounting, public-security and official statistical/reporting requirements;

·        our legitimate interests, where applicable and subject to your rights, for example to protect our property and legal rights, manage disputes, maintain the security of our services and keep appropriate business records;

·        your consent, where consent is required, including for our newsletter and broader marketing communications.

Where we rely on consent, giving consent is voluntary and you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Newsletter and Marketing

If you choose to receive our newsletter or marketing communications by giving your explicit consent, we may occasionally send you:

·        news about I Ginepri Country House;

·        seasonal updates;

·        information about new experiences, events and services;

·        special or exclusive offers.

Consent to marketing is optional and is not a condition of booking or staying at I Ginepri Country House. Where consent is collected in a booking form, rental agreement or other guest document, it is kept separate from the processing necessary to manage the booking and comply with legal obligations.

You may withdraw your consent at any time by using the unsubscribe link included in our marketing emails or by contacting us at info@iginepricountryhouse.com.

6. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected and for any additional period required by applicable law, including accounting, tax, contractual and legal record-keeping obligations. Different categories of data may therefore be retained for different periods.

If you subscribe to our newsletter, your contact details and marketing preference will be retained until you withdraw your consent or otherwise unsubscribe, subject to the retention of limited information where necessary to record and respect your opt-out.

7. Sharing Your Information

We do not sell your personal information.

Where necessary, personal data may be disclosed or made available to:

·        service providers who support our website, email communications, IT systems, accounting, administration or other business operations, acting under appropriate data-protection arrangements;

·        online travel agencies or booking platforms where necessary in connection with a booking made through them;

·        accountants, professional advisers or other authorised professionals where necessary;

·        competent public authorities and official systems where disclosure or reporting is required by law, including authorities responsible for public-security, tax or statistical obligations;

·        other recipients where disclosure is necessary to establish, exercise or defend legal claims or comply with a lawful request.

Where service providers process personal data on our behalf, we take appropriate steps to ensure that the data is handled in accordance with applicable data protection law.

8. International Data Transfers

Some service providers used to operate our website or communications may process personal data outside the European Economic Area. Where this occurs, we rely on appropriate safeguards or other lawful transfer mechanisms required by applicable data protection law.

9. Your Rights

Subject to the conditions provided by law, you may have the right to:

·        access your personal data;

·        request correction of inaccurate or incomplete information;

·        request deletion of your personal data where applicable;

·        request restriction of processing;

·        object to processing in certain circumstances;

·        withdraw consent at any time where processing is based on consent;

·        request data portability where applicable;

·        lodge a complaint with the competent Data Protection Authority.

To exercise your rights, please contact us at: info@iginepricountryhouse.com

10. Cookies

Our website uses cookies and similar technologies to ensure the proper functioning of the site, improve your browsing experience and, where applicable and permitted, analyse website traffic. You can manage your cookie preferences through our cookie banner. For further information, please read our Cookie Policy.

11. Website and Email Platform

Our website is hosted by Squarespace, which provides the platform used to present our property, receive enquiries and, where enabled, manage email campaigns and newsletter subscriptions. Squarespace may process technical and contact information necessary to provide, secure and maintain these services in accordance with applicable data protection requirements and its own privacy information.

12. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. Although we take reasonable steps to protect personal data, no method of transmission or storage can guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data-processing practices. Any updated version will be published on this page together with the date of the latest revision.

14. Contact

For questions about this Privacy Policy or the way we process personal data, please contact:
I Ginepri Country House S.r.l.
Email: info@iginepricountryhouse.com